Help Center

Go to onne.marketing and click 'Get started'. You can sign up with your email or via Google. Once registered, the CLARTÉ (free) plan is automatically activated — no credit card required.

Open Magic Brief from the navigation menu. Complete the 6 steps (identity, target, objectives, competitors, channels, budget) then click 'Generate'. VECTOR analyses your situation and produces a complete strategy in under 60 seconds.

A modern browser (Chrome, Firefox, Safari, Edge), an internet connection, and an ONNE account are all you need. No software installation required. ONNE works on desktop, tablet, and mobile.

After logging in, go to Settings → Profile to select your persona. The persona adapts ONNE's advice, missions, and widgets to your activity. If you don't choose one, the generalist profile is used by default.

From the Dashboard, connect your tools (Google Analytics, Meta, etc.) via the Integrations tab. ONNE brings all your data into one place. Connecting at least one data source is recommended for personalised insights.

Tokens are the credit unit used by AI features. CLARTÉ offers 10 tokens/day, ESSENCE 50 tokens/day, EXPANSION 500 tokens/day, and EMPIRE is unlimited. They reset every night at midnight (Paris time).

ESSENCE (€39/month) is designed for solopreneurs: Magic Brief, editorial calendar, 5 active campaigns, and email support. EXPANSION adds an AI marketing director, unlimited campaigns, CRM, advanced X-Ray, and priority support.

Go to Settings → Subscription & Plans. You can upgrade immediately (effective in the current cycle) or cancel at the end of the billing period. After cancellation, access remains active until the end of the paid period.

Under our T&Cs, you have a 14-day right of withdrawal for new subscriptions, provided you haven't used the paid features. For any request, contact us at contact@onne.marketing with your order number.

Yes. ONNE uses Stripe as its payment provider. We never store your card data — it is managed directly by Stripe, PCI-DSS Level 1 certified, the highest security standard for online payments.

VECTOR is ONNE's AI copilot. The text calls identified in the application use GPT-4o or GPT-4o mini through the configured OpenAI provider. OpenRouter can route some compatible text calls when configured. We found no verified routing to Claude, Gemini, or Grok.

The Magic Brief is your personalised marketing strategy generated by VECTOR. In 6 steps you describe your situation; VECTOR produces a unique positioning, ideal targets, a 90-day action plan, and an editorial calendar. Each Brief is saved in your history.

X-Ray can enrich a domain analysis with public data returned by an enabled provider such as Similarweb or TrendTrack. These metrics are estimates and their freshness depends on the source. Without a usable provider response, ONNE does not present competitor metrics as verified facts.

Like any AI, VECTOR can make mistakes. Its responses use your inputs and available sources, which may be incomplete or old. Some suggestions are estimates, not measurements. Validate them with your own business judgment; unavailable values should not be treated as results.

If a generation stops, it may be due to exceeding your daily token quota, a network timeout (> 60 s), or a temporary AI API instability. Wait a few minutes and try again. If the problem persists, contact support with the date and time of the incident.

Yes. ONNE is GDPR compliant. Your data is hosted at Replit (San Francisco) and Neon (database). It is encrypted in transit (TLS) and at rest. Authentication is protected by bcrypt + CSRF + rate-limiting. No advertising cookies are set.

AI calls send the information needed for the request to the configured provider. Some compatible text calls may go through OpenRouter when that route is configured. The audited code does not route to Anthropic or Google Gemini; the processing and retention rules of the provider actually used apply. See our privacy policy before sending sensitive information.

Send an email to contact@onne.marketing stating your request and the email address of your account. We process access and deletion requests within 30 days as required by GDPR. Account deletion is irreversible and results in the loss of your brief history.

Yes. Contact us at contact@onne.marketing with the subject line '[GDPR] Account deletion'. We will fully delete your profile, history, and personal data within 30 days. An active subscription must be cancelled beforehand.

Start by clearing your browser cache (Ctrl+Shift+R / Cmd+Shift+R) and try again. If the problem persists, check whether your network blocks WebSocket connections. Try another browser. If the 500 error lasts more than 5 minutes, contact support.

Check your Spam/Junk folder — the email may have been filtered there. The sender is noreply@onne.marketing. If you use a corporate email, check that your IT administrator hasn't blocked the domain. The link expires after 1 hour; request a new one if needed.

A 60-second delay without a response usually indicates temporary AI API saturation. Reload the page and restart the generation. If this happens repeatedly, report it to support with the time and feature used.

Describe your issue via the contact form below. Include the browser you're using, steps to reproduce, and a screenshot if possible. Our technical team will reply within 48 business hours.